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Because many library services and resources are provided online without face-to-face
contact with the user, it is essential that library Web sites
be easy to navigate and offer relevant content. The presenters
will describe a variety of concrete usability data collection
methods that they used in two studies, including one-on-one
observations, focus groups, and user dialogues. They will
provide an example of a matrix tool to analyze qualitative
data gathered from their study. Attendees will take home copies
of the matrix tool and sample testing questions.
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