CH2M Hill Alumni Center
Oregon State University
Corvallis, Oregon

OSU Alumni Center

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Executive Summaries (PDF)

The keynote address for Online Northwest 2009 will be delivered by Dr. BJ Fogg.

Sessions subject to change.

Session One

Soapbox, echo chamber, and salon: Social media and civic engagement
Anne-Marie Deitering, Oregon State University
Rachel Bridgewater, Reed College

On September 26th 2008, some Americans sat down to watch the first Presidential debate with their laptops open, reading the constant stream of posts to the Twitter election site. Others found their post-debate coverage on blogs. Over the next few days, video clips from CNN, CSPAN, Fox, MSNBC, Comedy Central, SNL and ordinary people were embedded, mixed, remixed, emailed and IM'ed from person to person across the social web. This session will explore the how social media shapes, changes, challenges and enriches our patrons' lives as citizens. Social media paradoxically increases the range of debate and discussion while simultaneously creating silos of partisan hackery. Does the social web provide a way for people to insulate themselves from ideas they don't like, or it is a legitimate alternative to the mainstream media? Maybe this isn't an either/or question - how do librarians need to think differently about "information literacy" to ensure that students and patrons have the skills and motivation to escape the echo chamber and enter the salon? It is time for the conversation in libraries to start examining closely how these tools are being used outside the library, in the broader culture. Libraries help support an informed citizenry, and librarians have a clear stake in discussing how social media is transforming this area of American life.

Technology & Innovation in Today's Academic Media Center
John Vallier, University of Washington Libraries

What is the role of the audiovisual (av) media center in today's 21st Century research library? As users become more and more adept at accessing movies and music outside of the environs of a library setting, does the academic media center become obsolete? Or can academic media centers position themselves as a unique portal for academic communities to access, research, and make use of today's sometimes bewildering blitz of av resources? At the University of Washington Libraries, the Media Center--which houses the UW's main collection of audiovisual recordings--is reinventing itself through a series of technological applications and access-oriented services. From streaming audiovisual reserves and an iTunes jukebox with nearly 60,000 tracks, to the curation of online av resources and the creation of a promotional YouTube channel, the Media Center is breaking out of its brick and mortar setting. In this presentation I will discuss these and other web 2.0 adaptations (e.g., Netflix subscriptions, blogs, WorldCat local, etc.), and how they are enabling the Media Center to remain on the cutting edge of academic discovery at the UW.

Preventing a Digital Divide: Accessibility and Online Learning (PPT)
Diana Wakimoto, California State University, East Bay

The range of library content and services that are available online continue to grow especially now as librarians take advantage of Web 2.0 technologies to create online learning modules and tutorials. But how do we make these online resources accessible for all individuals, regardless of whether or not they have a disability? How can we prevent a digital divide forming between those who can use these online resources and those who cannot? This presentation will start by introducing why accessible design is crucial and how it improves the overall usability of online content for everyone. Section 508 compliance and various assistive technology tools will be discussed briefly. The presentation will cover some of the ways of creating accessible content and evaluating online content for accessibility. Examples of accessible modules and content will be shown from the presenter's own hybrid information literacy course. The presentation will give examples of software, widgets and other tools that can be used to create and evaluate content for accessibility issues. This presentation is of interest to anyone who uses or creates online resources. While examples are from an academic library, the lessons learned are applicable to all. It is especially valuable to online librarians, instructors and web designers. Audience members will come away with a set of tools and techniques to use when designing online resources, and will be able to explain to others why and how online resources should be made accessible to all.

Library Blogs: Guidelines, Policies and First Amendment Rights (PPT)
Arlene Keller, Multnomah County Library
Cindy Gibbon, Multnomah County Library
Bernadette Dieker Nunley, Multnomah County Library

Use of social software has exploded in the library world. But have we considered the implications of creating a public forum on the library's web site when we open a blog to public comment or allow patrons to post reviews? And what guidance are we providing to staff who are posting on library time and in the library's name? Many libraries have either ignored these issues or have opted out of using social software because of the perceived risks. This program will explore the legal and policy implications of using social software in libraries. We'll provide practical guidance for creating public and staff policies and guidelines for the use of social software that can protect your library from thorny personnel issues and knotty legal problems. Specific topics will include: Defining a limited public forum based on your library's mission; First Amendment rights and user comments; and the rights and responsibilities of staff contributors.


Session Two

Learning from Safeway and JetBlue - Libraries and Self-Service
Hannah Rempel, Oregon State University Libraries
Margaret Mellinger, Oregon State University Libraries

Our culture has been shifting toward an expectation of self-service for over a decade. In banks, grocery stores, gas stations and airports, people are becoming accustomed to self-service. Libraries have also joined this larger trend by implementing ways to allow patrons to interact with services in a disintermediated manner if they so choose. At Oregon State University Libraries, we hoped that a video demonstration kiosk of commonly performed but sometimes difficult tasks, such as using the e-scanners, adding money to a copy card or using databases, would help patrons learn how to use our tools better and might help make them more confident library users. As a result, we created a point-of-service video pilot project. In addition to describing the pilot project at Oregon State University Libraries, we will review self-service options in public and academic libraries and other public places. We will discuss some of the reasons to adopt self-service, such as being responsive to a variety of learning styles, giving patrons more autonomy, and the need to use staff time judiciously. We will also address technological aspects involved in implementing these types of services. The intended audience for this presentation is librarians from both public and academic libraries.

Wrangling a Digital Collection into Existence: The Boise State Western Writers Series Digital Editions (PPT)
Rick Stoddart, Boise State University

Wrangling a Digital Collection into Existence: The Boise State Western Writers Series Digital Editions. The distance between identifying an opportunity to implement a digital collection and actually getting it off the ground and onto the web is about as wide as the Grand Canyon. Learn about the trials, tribulations, and tears experienced in willing the Western Writers Series Digital Editions into an online existence. Navigating a new digital collection between multiple departments, server upgrades, and quirks in online hosting platforms is a hair-pulling thrill-ride! The audience will come away with a sense of what obstacles to look for and anticipate when creating digital collections for their libraries. The WWS Digital Editions are a collaboration between Albertsons Library Special Collections and the Boise State University English Department to bring out-of-print Western Writers Series titles to the public.

2, 4, 6, GREAT: Handouts They'll Appreciate (PPT)
Anna Johnson, Mt Hood Community College

In today's library presentations, it's tempting to let the Web take the place of printed, paper handouts. But if your users are leaving your presentations empty handed, it's time to rethink the many powers of the printed piece of paper. Inspired by the work of data visualization expert Edward Tufte, presenter Anna Johnson has developed an easy, effective system for creating and printing library handouts. In this session, Anna will demonstrate a simple digital workflow that will revolutionize the response to handouts in your library. Using the equipment you already have, like Microsoft Word and a digital copy machine, you'll be able to design handouts that reach and teach your users, print beautifully on any computer, and can be uploaded to your library website for on-demand printing by your users.

Redefining Information Literacy: Information Ethics in First-Year Seminar (PPT)
Isaac Gilman, Pacific University
Lynda Irons, Pacific University

Traditional information literacy instruction for students has focused on research skills, with little emphasis on issues of information ethics. However, for a generation of students reared on SparkNotes, Google, YouTube, and Facebook, the concepts of plagiarism, copyright, and freedom of speech are becoming increasingly blurred. It is clear that students must not only be trained in conducting research, but also at navigating the ethical boundaries for the use of information and the implications of the creation and use of their own information online or offline. To meet this need, Library faculty at Pacific University have developed on interactive, web-based information ethics workshop that is being offered in collaboration with First-Year Seminar courses. This session will begin by providing an overview of general attitudes toward information ethics issues among students, as reflected in an online pre-class survey sent to all entering freshmen. Presenters will also demonstrate the Google Sites platform used to deliver the course content, as well as the web-based responder system used to generate instant student feedback during the workshop. The benefits of web-based instructional tools will be discussed, as will student feedback regarding the workshop. This presentation is intended for academic librarians.


Session Three

Assessing Your User Interface -- A How-To Guide (PDF)
Rhiannon Gainor

This introductory-level session is for those librarians looking to assess existing interfaces, or wondering how they go about testing a new interface design, who have little to no experience with usability testing. Usability testing topics will include best practices in developing user questionnaires, conducting testing, assessing usability versus affordances, and extrapolating findings. Participants will be shown a variety of interfaces, sample questionnaires, and how the principles of usability and affordances are applicable across all types of interface design. They will also be introduced to software packages such as Camtasia that can be used to record usability testing, and see examples of how the feedback of usability study participants can be looped back into the interface design process. Participants will leave the session with an understanding of what usability testing is, the value of testing interface design before public launches, and will have the tools to construct their own usability studies.

Heck with HAL: Open the Pod Bay Door to the Deep Web Yourself with Google's Custom Search (PPT)
Dale Vidmar, Southern Oregon University Hannon Library

Searching the Web all too often can make one feel Dave Bowman pleading with the computer HAL to open the pod bay door. Why is it that HAL seems to have all the control, and individuals can only try to trick and coerce omnipotent search box with words and quotations around our phrases, pluses, minuses, and variations on themes to get the best of what we are trying to find? This presentation will demonstrate how to create a custom search engine with Google to help you create a value-added search instrument to find needed and wanted information. The custom search engine refines library resource guides by allow users to search and access deeper content. As you search the Web, new sites can be added so that you can make better content available from your library. Best of all, if you are a non-profit, government, or educational organization, you can create custom search engines at no cost. Whether you are trying to organize an accessible and searchable Web resource guide or design a customizable search tool for mining the deep Web, creating your own custom search engine is much simpler and easier than getting HAL to open the pod bay door. Intended audience: "Heck with HAL" is intended for all librarians, academic, public, or special, as well as anyone seeking to make available content on the Web more accessible, usable, and tailor to specific needs.

Using Video to Enhance Library Service
Sam Wallin, Fort Vancouver Regional Library

Videos can be a fun and interesting way to enhance existing library programs and help promote new ones. When considering the use of videos to enhance library services, there are many factors to consider, from the purpose of the video or videos, number of staff involved in the production, equipment and software used, and locations online to post and promote the videos. Over the past year, Sam has been exploring all of these issues through his online video blog The One Minute Critic. The One Minute Critic is an ongoing program where Sam videos himself and other members of the community talking about books they have read. So far, there are over 180 videos online, collected through public programs, visits to retirement communities, and during regular work hours. This session will explore the many issues involved in video production for libraries, using his experience with the One Minute Critic as a platform. The audience is invited to ask questions, and if there is time during the session or at some other point during the conference, Sam would like to video attendees talking about books they've read, to be posted online through the One Minute Critic.

A Tale of Collaborative-based Foundational Internet Instruction for a College Community (PPT)
Kitty Mackey, Clark College
Robert Hughs, Clark College

For the past 14 years The Computer Technology instruction and Library areas at Clark College in Vancouver WA have collaborated on various Internet instruction initiatives. The latest collaborative project is a cross-listed two-credit course developed based on Clark's Information and Technology student learning abilities and the IC3 Living Online Outcomes. CTEC instructor Robert Hughes and Librarian Kitty Mackey will discuss how their collaboration has evolved as well as present a snapshot of the current course content that endeavors to teach students how to better use information technology in their scholastic, personal and professional lives. They will present an information and technology identity model to better equip students for the variety of online resources they are likely to encounter. They will also talk about their success in long term collaboration between library and instruction and why they believe theirs has continued to be successful.


Session Four

Teaching technology: Zotero as an example of librarian-led technology instruction (PPT)
Nicholas Schiller, Washington State University Vancouver
Lorena O'English, Washington State University Pullman

Many libraries and librarians have seen and embraced the potential that social software and cloud-based tools offer our students and patrons. As we look for ways to help our users reap the rewards of the newest generation of tools, we face the dual challenges of resistance to technology and low information literacy levels. This presentation describes approaches to these challenges through librarian-taught technology classes employed on Washington State University's Pullman and Vancouver campuses. At WSU Pullman, hands-on tech classes (including personal information management, online image tools, and more) are offered through a three-tiered approach, including the campus Human Resource training program, traditionally-scheduled library instruction classes, and a new classes-on-demand program, Power eTools. At WSU Vancouver instruction is offered through a standing series of TechKnowledge workshops offered freely to students, staff, and faculty. These workshops focus on guided instruction focused on skill-acquisition that results in the completion of a concrete task. Our presentation will present how we customize instruction in the use of the citation management tool Zotero and other online applications to reflect the needs of our audiences and to meet the specific desired outcomes of our technology-education programs.

Mercy Corps Clearspace: The implementation and use of an online collaborative workspace in a distributed global organization (PPT)
Michael Braun Hamilton, Mercy Corps / Emporia State University

As special/organizational library professionals gain wider information management responsibilities they are becoming increasingly involved in efforts to implement virtual collaboration and knowledge sharing systems within their organizations. I have had the opportunity to observe and participate in the implementation and growth of such a system as the Digital Library Assistant at Mercy Corps (an international humanitarian aid and development organization based in Portland). In early 2007 Mercy Corps set up Clearspace, an enterprise collaboration system developed by Jive Software. Clearspace brings "Web 2.0" interactive features (wikis, collaborative editing of documents, discussions, tagging, blogs, etc.) to the organization. As a decentralized, field-driven organization with offices in over 35 countries and territories, knowledge sharing and collaboration are both vital and challenging within Mercy Corps. Clearspace is an attempt to provide tools and a framework for people from all parts of the organization (and all over the world) to interact and share information on an equal basis. For my presentation I propose to provide an overview of the Clearspace software and features, as well as how the system has been structured to meet the particular needs of Mercy Corps. I will also discuss the introduction and adoption of Clearspace within the organization, the management of the system, and the usage patterns that have emerged as the system grows.

Library Services for Distance Learners: technological solutions for far-flung students
Cass Kvenild, University of Wyoming

The face of higher education is changing, with over two-thirds of our colleges and universities offering distance education options. Students in these programs rely heavily on technology, but as a demographic they do not match the profile of typical undergraduate students on campus. Frequently they live far from campus, and often they are older students, already active in the workforce. How can academic libraries supply the same level of service to these off-site students as to our on-campus patrons? This session will discuss successful models of delivering reference and instruction to distance learners. Strategies such as inclusion in course management software, participation in threaded discussions, instant messaging, podcasts and vodcasts, and online evaluation of services will be discussed. We'll talk about the challenges and benefits of offering asynchronous instruction and reference, and about how to partner effectively with distance faculty to provide the best options for their students. This session is designed for an audience of academic librarians interested in expanding the services they provide to distance learners.