CH2M Hill Alumni Center
Oregon State University
Corvallis, Oregon

OSU Alumni Center

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Executive Summaries (.pdf)

Keynote Address: Brandon Schauer

Beyond Usability to User Experience

Usability alone can't assure a useful and valuable solution that people will adopt and enjoy. The practices of experience research, strategy, and design provide a more holistic approach to delivering great experiences that provide real value both to the users and to the organization. The good news is that many of the approaches are light weight and easy to initiate. We'll take a quick tour through a series of 'experience hacks' that can move you elegantly and efficiently towards great solutions that users love. We'll even get hands-on and try a couple out! The key to practicing user experience right is accomplishing a mental switch. Organizations tend to think inside-out from their own point-of-view. We'll practice approaches that bring a outside-in perspective to creating and improving services from the perspective of the people they serve.

Keynote presentation

Session One

Visual Resources on a Budget: Image Databases on the Open Web (website)
Tricia Juettemeyer, Art Institute of Portland
Dan McClure, Pacific Northwest College of Art

As budgets continued to be slashed, and libraries lose electronic resources due to a lack of funding, how do librarians find quality image resources to provide to patrons for their creative projects as well as to illustrate their in-class presentations? At the Art Institute of Portland and the Pacific Northwest College of Art, librarians Tricia Juettemeyer and Dan McClure are teaching students about the Creative Commons, Every Stock Photo, Morgue File, the Flickr Commons Project, and United States government-produced imagery. So, what are these resources? What are their copyright restrictions? How can students use these resources? How can these resources be more useful than for-fee image databases? Attend the Visual Resources on a Budget session to find out more about these resources and how to incorporate these databases into your library's electronic resources. Visual Resources on a budget is primarily directed at visual resources and arts librarians who are responsible for providing resources to students in need of images for creative practice; however, this session is applicable to all librarians who want to provide image resources to their patrons in a database format. We will discuss how to search these databases (list available if requested), how to identify copyright restrictions and ensure rights of use, the importance of folksonomies (tagging), as well as how to avoid the potential pitfalls of using online images.

Library in Your Pocket (.pptx)
Kim Griggs, Oregon State University Libraries
Laurie Bridges, Oregon State University Libraries
Hannah Gascho Rempel, Oregon State University Libraries

Based on the overwhelming evidence that the general public is increasingly using mobile phones to access and retrieve online information, the Oregon State University Libraries began developing a mobile library website that included a searchable catalog. OSU Libraries staff used content adaptation techniques to provide an optimal experience to mobile users regardless of the type of device they are on: users on web-enabled phones with smaller screens receive an attractive interface tailored to the limitations of their device; and users on Smartphones, such as the iPhone, receive a data rich interface that uses Apple design principals to deliver a look and feel smartphone users are familiar with. In our presentation we will discuss why OSU Libraries chose to spend time and resources developing a mobile site; how you can use detection to target your design for different mobile devices; and we will include design recommendations, guidelines, and best practices for creating your own user-friendly mobile library site. This presentation is intended for librarians and IT specialists from all types of libraries who are interested in the learning how to mobilize their library content.

Unified Discovery: What's your ideal search interface? (.pptx)
Jane Nichols, Oregon State University Libraries
Stefanie Buck, Oregon State University Libraries

Many libraries are faced with deciding what their next discovery interface (next generation federated search) will be. With the documented desire of our users to have single resource discovery tools and the proliferation of such tools, Serial Solutions Summon product and University of Virginia's Blacklight being just two examples, librarians are faced with many difficult choices. Our users know what they want, but librarians also have many opinions about what an ideal discovery interface could look like. This hands-on session will allow librarians to generate their ideas about what an ideal single resource discovery interface would be. The presenters will facilitate a participatory design process, based on the University of Rochester's Undergraduate Research Project that will elicit those ideas through small group activities and allow for sharing of ideas. The presenters will then give a quick review of current products. After the session, the presenters will use this information to develop a product evaluation tool to be distributed to the session participants.

Plinkit: National Collaboration with a Local Impact (.ppt)
Darci Hanning, Oregon State Library

Throughout the U.S., small and rural public libraries are struggling to stay open and do not have the capacity to develop engaging websites that can meet the information needs of their patrons. In the age of electronic journals, online learning resources, research databases, and more, it is imperative that libraries of all types provide access to these and other valuable information resources through a well-designed, full-featured website. Plinkit addresses this issue by providing a pre-built, easy-to-maintain, public library website based on Plone, an open source content management system. This session will cover the history of the Plinkit project, why it's needed, the features and functionality that Plone plus specialized content can bring to a library website, and information on the multi-state, muliti-network cooperative, the Plinkit Collaborative. This presentation serves as a great case-study for how long-distance collaboration can have a local impact in providing library services in the technology age.


Session Two

Building User Services with OCLC's WorldCat Local (.ppt)
Al Cornish, Washington State University Libraries
Lihong Zhu, Washington State University Libraries
Corey Johnson, Washington State University Libraries

It is possible to build a relevant, modern search and fulfillment system for your users without breaking the bank. In 2009, Washington State University joined a number of its Orbis Cascade Alliance peers in licensing OCLC's WorldCat Local. The presenters will describe the efforts that brought the WSU WorldCat service online in August 2009, including the technical services, systems, and instructional components of the implementation. They will also describe the challenges of supporting library services based upon a network-level software solution and of implementing a WorldCat Local-based system while simultaneously making other major changes in public services.

Moving to a sustainable web development environment for library web applications (.pdf)
Anjanette Young, University of Washington, Libraries

Audience: Systems and Subject Librarians. Abstract: The UW Libraries house a variety of custom database-backed, legacy web applications which consume much time for maintenance and development. In order to ease maintenance and development for system administrators, programmers and librarians, thus increasing the efficiency and reliability of these applications, I decided to port them to Django, a popular web framework. This presentation uses the Pacific Coast Architecture Database (PCAD) as a case study to illustrate the benefits and process of migrating from a custom solution to a standard open source solution. As background, our architecture librarian wished to add new data fields to the database and make more changes to the public facing pages, however, the developer who built the PHP/Postgresql application had long since left the position. Custom applications, regardless of how well crafted, require significant time investments to learn and the knowledge gained does not generally carry forward to other applications. The porting of this web application to a Django application took two librarians, neither of whom are actual web developers, working part-time for less than 5 months, to complete for production. This presentation covers the benefits of the migration and briefly touches on the how it was accomplished. Benefits include many ready-made solutions for programmers, an easily extendable administrative interface for subject librarians or content creators, and strong separation of presentation and content for web designers, all of which translate to a more responsive user interface for patrons. Finally, the presentation mentions other library applications for which similar migration procedures are planned.

Collaboration and Curriculum Integration: Presenting shared information literacy tutorials at the point of need (.ppt)
Jen Klaudinyi, Western Oregon University

The world of information is expanding, student enrollment is increasing, and so the need for information instruction is also rising. Most instruction librarians, however, would describe their departments as understaffed. Online tutorials can be an efficient way to deliver information instruction, and sharing tutorials across institutions can further maximize resources. Collaborative information instruction and inter-institutional resource sharing reflects the "web-scale" of the information sphere. However, information instruction is more effective when it is presented to students in relation to a specific course, or better yet, a specific assignment. How can librarians make the most of sharable online information literacy tutorials by relating these resources to students in the context of specific courses or assignments? This presentation will discuss the challenges of maximizing information literacy resources via technology, and collaboration while still providing course and/or assignment specific instruction in the context of the Cooperative Library Instruction Project, or CLIP (http://clip-il.wetpaint.com/). CLIP is striving to produce modular online information literacy tutorials that can be used by librarians and instructors in a variety of situations. CLIP aims to create tutorials that are flexible enough to be used at the point of need, yet sharable and consistently effective. The presentation is targeted at librarians interested in sharing resources and using technology to increase the information literacy of students. Though the presentation will be from the point of view of an academic instruction librarian, public librarians in young adult departments or high school media specialists may also be interested in the presentation.

Embrace your inner Rachael Ray: What TV chefs can teach librarians about presentation style (.pptx)
Anna Johnson, Mt Hood Community College

Public speaking is a part of most librarians' jobs but few of us are trained to deliver effective presentations in front of an audience. If we want to improve, who can we watch? Who's good at grabbing an audience's attention while demonstrating a complicated concept? Celebrity chefs! Cooking shows have a lot in common with library presentations: there's the "watch me do it, so you can do it later!" bit; there's the confidence-building "look how simple that was, and you thought it'd be so hard!" bit; and there's the all-important banter bit where the TV chef earns the audience's attention and affection. In this session we'll look at video clips of several celebrity chefs to identify what makes audiences keep watching and what makes them feel empowered to "try this at home." Participants will walk away with a few simple strategies that are guaranteed to increase audience engagement in any library presentation. About the presenter: Anna Johnson is a librarian and instructor at Mt Hood Community College in Gresham, where she designs and delivers more than 100 presentations each year. Her students have told Anna that she reminds them of Rachael Ray; she's decided that's a good thing, although she'd rather be compared to Alton Brown.


Session Three

Cutting Edge on a Shoestring: Providing Technology Training with Limited Resources
Claire Murata, Shoreline Community College
Beth Blakesley, Washington State University Libraries

The Washington State University Libraries launched a series of half-hour, informal training sessions called Learning Breaks in 2006. Designed to increase training opportunities without incurring huge costs in terms of time and money, to provide more opportunities for staff to present and attend, and to foster a sense of community and communication, the series has proven to be quite popular. In addition to technology-related sessions on specific products and tools, they have also had Learning Breaks on a wide range of topics, including leadership, information literacy program development, and book repair. Shoreline Community College found itself needing to provide access to training opportunities without having a budget, and they applied the Learning Break model to design their Technology Moments. At SCC, the training has benefited not just the library, but has become popular across campus, leading to new opportunities for the librarians to conduct outreach and create new collaborative relationships. The presenters will talk about creating and promoting this type of program, benefits gained at both campuses, and directions they are planning for the continuation and expansion of the training series.

Even Internet Computers Want to be Free: Using Linux on Public Workstations (.odp)
Buzzy Nielsen, North Bend Public Library
Sean Park, Coos County Library Service District

Use of open source software (OSS) is common in the server rooms of many libraries. Many have even taken the step of switching their public workstations to the open source web browser Firefox. However, making the jump to an open source operating system for public computers has not caught on quite as well. In this presentation, we will detail how several libraries in Coos County, Oregon, have switched their public internet terminals predominantly to open source software, specifically Ubuntu Linux, Firefox, and OpenOffice. We will show how Coos County libraries are able to provide the excellent range of services - and indeed improved over the services - available on Windows- or Mac-based public computers. We will detail the software we use, the costs and benefits of the change, and how the switch has been received by the public and library staff. The presentation will include a demonstration and screenshots of what patrons experience when they sit down at a computer. It will also provide tips for supporting the wide variety of media, file types, and devices that patrons may bring to the library. Finally, we will briefly discuss how the computers are administered behind-the-scenes using a variety of open source tools. This presentation should interest any librarians interested in increasing their use of OSS, whether for the public or staff.

Teaching the Teachers (.ppt)
Dawn Lowe-Wincentsen, Oregon Institute of Technology

In a busy bustling library do we have time to sit down and train every group that comes through the door? What do we do about the groups that use the services that may never come through the door? How many people come through the door thinking the library is just a house of books? How many of those people got that idea from someone else? How do you open their minds to the possibilities? You teach the people that are teaching them. This session is about an experiment at OIT, hosted from off site to teach instructors off and onsite about using the library and modern information manipulation. In the Summer of 2009 the OIT librarians created a digital brown bag series for faculty about topics that would help them in the classroom and the library. Each librarian will take a turn teaching a synchronous session in person and online with an online version archived for people unable to make the session. Topics include creative commons in the classroom, getting books the library does not own , research through open source resources and more.

Web traffic and campus trends: a multiinstitution analysis (.pptx)
Jon Jablonski, University of Oregon Libraries
Robin Paynter, Portland State University Library
Laura Zeigen, Oregon Health Sciences University Library

Ordinarily, it is difficult to generalize operational research conducted at one library to the environment of another. Different survey instruments, user populations, and sampling techniques make direct comparisons difficult. Despite these clear differences, libraries continue to use this literature to plan new services. There is a clear need to establish a baseline for comparison. The use of web server log statistical reports and other web analytics may offer this baseline. Such reports are now available to most libraries, and offer a rich, and consistent, look at library user behavior. This data tells a rich story about library use, and offers a valid point of comparison between institutions. The Orbis-Cascade Alliance Research Interest Group presents these initial results as our first collaborative effort. We argue that differences between institutional environments that have long been assumed are now clearly visible in simple metrics such as most-viewed pages, point-of-entry, and peak hours. These points of comparison are analyzed for four types of Alliance libraries: a public and a private four year residential campus, a community college, and an urban commuter university. The analysis offers empirical evidence of the commonalities and differences between these member libraries.


Session Four

Lightning Talks

Txt 4 Info: Is Adding SMS for Reference Right For Your Library? (.pdf)
Liz Paulus, Cedar Mill Community Library
Barbara O'Neill, Washington County Cooperative Library Services

On average, 3.5 billion text messages are sent daily in the United States. Americans are now texting twice as much as they are talking on their mobile phones, making text messaging the preferred method of communication for people on the go. Texting is also vital to a key library target audience - students - who are a prime audience for what we provide: information services of many stripes. How can libraries offer this new channel for interaction in a way that works best both for users and for staff? Come learn more about the current state of SMS-based reference around the country, in both libraries and the commercial sector. Two librarians from Washington County talk about their experiences in the nationwide My Info Quest project (www.myinfoquest.info), where a collaborative group of over 50 libraries is working together via Gmail, Altarama SMS, Peoplewhere and OPALOnline to offer local SMS service for patrons. This pilot project has given us a close-up look at how important planning, creative problem solving, and good workflow design are essential to program success. We will also review current software and technologies used in libraries for SMS service, how they integrate with existing virtual reference efforts, and how library services compare with commercial services such as ChaCha and KGB.

Using technology to reach more students in tough times: an analysis on five semesters of data connecting students with the Information literacy skills they need to complete their assignments (.pptx)
Stephen Borrelli, Washington State University Libraries
Alex Merrill, Washington State University Libraries

In the fall of 2007 Washington State University Libraries introduced the Information Literacy Education (ILE) learning environment to deliver scalable information literacy (IL) instruction to both on campus and distance courses. Slated to become an open source product in the spring 2010 ILE has provided instruction to over 5700 students in six colleges in 5 semesters. Utilizing ILE the total number of participants reached by the Instruction Department increased by nearly 20%. ILE is a flexible online learning environment which delivers IL instruction targeted to the needs of specific assignments. Librarians and course instructors collaborate to design a space comprised of instruction and assessment components focused on the skills students need to demonstrate in larger research projects. These skills often go unaddressed in the classroom, leaving students to their own devices to acquire an understanding of and build skills required to complete their assignment. Work completed in ILE provides students with an additional avenue of instruction and skill acquisition, while providing opportunities to assess learning, and transfer. This session will explore how ILE has been deployed across the colleges and partner programs to reach students more frequently providing greater depth of instruction and assessment. A statistical analysis of the results of approximately 48,000 instances of 150 IL related quiz questions that have been mapped to IL related concepts will be presented. Through the analysis, a picture of the types of IL competencies WSU students' struggles with, and those they demonstrate proficiency with will be drawn.

How to avoid the freak-out: A longterm look at short-term perspective (online presentation)
Nicholas Schiller, Washington State University Vancouver
Anne-Marie Dietering, Oregon State University Libraries

Our jobs are changing, changing fast, changing faster than they have ever changed before. In academic, public, and special libraries, we can all be tempted to uncritically embrace the new, the hip, the shiny; or to cling securely to the familiar way we've always done things. Most would like to be somewhere in the middle, but when the loudest voices in the conversation come from the extremes, how to do that isn't very clear. Printed texts, scholarly journals and peer review seem to have been around forever. In fact these practices arose in other disruptive times, times that featured huge changes in the way we practice science and publishing. Now, the participatory web is pushing us to think about concepts like authorship and authority in new ways. By viewing library practices from the historical and cultural contexts they evolved in, we can better understand what has changed (the cost of making information public) and what has not (the public's need for editorial filters and commentary to help them evaluate new knowledge). In times like these, we find it useful to remember our history, not because the past needs to be protected or uncritically conserved, but because we haven't always done things the "way we've always done things." Understanding the context of change and upheaval that led to our current practice can give us a framework, or structure, for managing our response to change and disruption today.